“In August 2013, W4 was awarded a U.S. Department of State contract to reset and modify two C-26A (Fairchild SA-227AC) aircraft. Our proposal was developed with Worldwide Aircraft Services, Inc. of Springfield, MO. The contractual requirement to replace the dual legacy Honeywell EFS-10 EFIS and FMS systems was accomplished by the installation of: three EFI-890R 8.9" flat panel displays, one Terrain Awareness and Warning System (TAWS), and two UNS-1Fw FMSs with 4" FPCDUs.
As is true with virtually all major modification, we did experience some rather challenging technical issues none of which were related to the Universal equipment. The Universal Technical Staff identified that the FPCDU's were ordered using an incorrect part number. Universal expeditiously replaced both units with the correct part. This installation was the first to be interfaced with a dual Honeywell KFC-400 autopilot system. Universal's support during the troubleshooting of other vendors systems which interfaced with the Universal equipment could not have been better. Universal was present at Worldwide to support the interface with all related systems. To say that Universal's customer support went above and beyond is a significant understatement. Without their support, W4 delivery of the first aircraft would have been months later. In my opinion, Universal's Customer Support is a positive model which is lacking in today's business environment.
Since delivery of the first aircraft in June 2015, there have been absolutely no issues with the new Universal installation.